Faq

1. How to place an order?

Visit our website, select the product and add it to the shopping cart → Enter the checkout page → Fill in the delivery information → Select the payment method → Confirm the order → Complete the payment. You will receive an order confirmation email.

2. What payment methods are accepted?

We support the following payment methods:

✅ Cash on delivery

✅ Credit/debit card (Visa, Mastercard)

✅ Mobile payment (such as M-Pesa, Airtel Money, etc., adjusted according to the actual supported local payment methods in Africa)

✅ PayPal (if applicable)

✅ Bank transfer (payment must be completed within 24 hours and proof provided)

3. Is the payment safe?

Yes! We use SSL encryption technology and PCI DSS-compliant payment gateways to ensure the security of your personal information and transactions.

Delivery and logistics

4. Which countries are covered by delivery?

We currently serve many countries and regions in Africa, including [Ghana, Angola, Cameroon, Togo, Nigeria, etc.]. The specific coverage can be checked on the checkout page.

5. How much is the delivery time and shipping cost?

Standard delivery: 3-10 working days (depending on the destination), shipping cost is [specific amount or shipping cost calculation rules].
Expedited delivery: 1-5 working days (limited available areas), shipping cost is higher, please check the options when placing an order.

*Note: Remote areas or holidays may cause delays, please plan ahead.

6. How do I track my order?

After the order is shipped, you will receive an email with the logistics tracking number. Click the link in the email, or visit the logistics partner website (such as DHL, Aramex, etc.) to enter the tracking number for query.

Returns and Refunds

7. What if the product is damaged or the wrong product is sent?

Please take a photo to keep evidence and contact customer service immediately. We will arrange a free replacement.

Products and Inventory

8. Will the product be restocked when it is out of stock?

Yes! Popular products are restocked regularly. You can subscribe to reminders by clicking "Arrival Notification" or follow our social media for updates.

9. How to solve the problem of product quality?

We strictly control the quality of suppliers. If you encounter any problems, please provide photos and order numbers, and customer service will assist within 24 hours.

Privacy and Security

10. How will my personal information be used?

We only use your information for order processing and logistics communication, and strictly comply with data protection regulations in Africa.

11. Can I delete my account data?

Yes! Send an email to [customer service email] to apply for account deletion, and we will process it within 7 working days.